Raising Money

Showing Bad Customers the Door Before it is Too Late

Entrepreneurs always have their ears buzzing with the notion that customers are the most important and that they should do just about anything to please them. Wrong.

If pleasing a customer is taxing your employees and causing frustration, or if it is causing your business to run into losses then the customer is not worth it at all. May be in the beginning you accepted to work for low because you really needed customers or may be that it all started off as an easy task and the workload just kept increasing. Whatever the reason may be you have to weed out these customers before your company faces some serious trouble. How do you know, however, that a customer is mooching off you and you have to show him or her the door?

Here are tips that will help you:


Be a good leader and do not ignore any complaints from people who work for you. You hired them because they are good at the job. Don’t disregard their complaints.

Money Manager

When you have a good company money manager you will know clearly how much you are spending on a particular customer and how much you are earning from him. If the difference is against you, there is a problem.

Talk to your Employees

It is fact that your employees actually understand customers better than you do. Therefore it is ideal to check with your employees and never ignore their complaints. You should never just ask them to work harder to please the customer. Sometimes, there is just no pleasing someone! Employees understand immediately that the pricing is not right. Listen to them and make immediate changes.

Shift Focus

Your focus should be on the money you make i.e. the profit and NOT on the revenue. Therefore, before sealing a deal you have to do the math. If you already have a customer who gives you revenue but not profit, you know what to do.

Once you understand when it is time to let the customer go you should simply increase the price to at least double. When you do this you will win no matter what the result may be. If the customer does not agree to pay you will stop laboring for nothing. If he agrees to pay according to the new price you will get your labor’s worth!

Entrepreneurial Learning

Customers are vital but some customers are simply a pain! They get you to do a lot of work and pay very little. Understand when it is time to show them the door by listening to your employees and checking the profits, the labor that is required, and so on. Always focus on the profits before making a decision.

Leave a Comment

Your email address will not be published.

You may also like

Growing a Business

Want Great Guidance ? Find yourself a Super Mentor


They are the gods of small businesses, those inspired individuals who have achieved the highest levels of success. They can be the shining beacons who light up the path of running your business with their vision, wisdom and wealth of resources and contacts. They are The Mentors.

If you are fired with the passion to take your business to great heights, the best thing to do is find yourself a super mentor. Here are some tips to help in your quest

Pinpoint your Need

Sit down and focus your thoughts on your business growth strategy. Which area of the business needs a lift. Is is staffing, is it the finances, is it the production, is it the your lack of customers or is it the business as a whole that needs a makeover. Once you’ve zoomed in on the sore spot, this is where you need…

Read More
Growing a Business

Dreaming Big? You can Move Mountains with these Business Productivty Tips


You may be full of admiration for some people who seem to manage themselves and their work so usefully and efficiently. They seem to fit in so much productive work into the same number of hours which everyone has.. Let’s look what makes them tick and take a few tips.

Learn to identify your most productive hours

Its true, most productive people know which time of the day they can be most creative and efficient. They identify and allot these hours for the best part of their work. This way they are able to give their 100% awareness to the job and business productivity.

Early to rise- A winning habit

Waking up early is a personal habit that has all the plusses on its side. You need not necessarily go to work that early. It’s a habit that gives you more time for personal care, like mediation, exercise, walking,…

Read More
Growing a Business

Leadership Qualities that can make you an Icon


You may have reached the leadership position through sheer dedication to performance and a do or die attitude . Now that you are at the top, your viewpoint needs to change. You have to now be a role model, one whom others will look up to and follow. Here are some tips that can shape your leadership and management skills

Be Competent: Employees will look up to a leader who has good industry knowledge and management skills. If you do not possess these skills you should surround yourself with knowledgeable people who can offer good counsel. Competence is a trait all employees will admire.

Be Trustworthy: No one will look up to a person they cannot trust. Your employees will want to rely on you and count on you. In difficult situations, leaders are expected to apprise their employees of the situations and find solutions on how to address…

Read More
Raising Money

Are You offering Your Services Using the Right Pricing Strategies?


In these times of fierce competition, business people , mostly those that offer services and belong to the service based industry, are finding it a challenge to implement the right pricing strategies. It is virtually a struggle to set the right business price that will retain and attract the customers, and not drive them away. Follow these tips, the crucial dos and don’t s and you may be in a much better position to offer your services at the best price.

Maintain your Business identity and Dignity

If you are offering a unique or special product or service, don’t underrate it just because you want to build a better relationship with the customer. This will just cheapen your offering as another run of the mill. If its something special you are offering the customer, then communicate this fact to the client and get the equation right with the most…

Read More
Raising Money

What is a Fair Wage? How Do you Assess Fair Wage?


How do you figure out a fair wage?

This is a very common question for startups and small businesses. They can’t seem to decide or understand how to set wages and manage reputations at a time. They are determined to pay well but they also have to think about encouraging their employees to stay with them for a long time. This is why there is a need to think strategically.

Listed below are a few expert tips to help you decide:

Don’t Focus Only on Money

Money should never be the main focus for you or for your employees. You should decide on the wages in such a way that your employees are tied to your business. When your business does well they should be able to taste that success and vice versa.

Also, think about additional perks such as exclusive benefits and time off. Many employees value this more than the overall…

Read More
Raising Money

Tips to Winning Hard Negotiations With Ease


While some negotiations are easy, others are quite hard to win. If you stumble you will lose.

Whether it is a potential client or an investor, negotiations can be very tough and frustrating. The problem is that the moment you let your frustration overwhelm you, you will lose the deal and you will give in to whatever is being offered to you. In order to avoid that, here are tips to overcome tough times and to win even the hard negotiations:


Know your opponent as well as possible. This is the rule no matter what you do. You should understand your opponent to the T. Who the person is, what his culture is, what he thinks, what he stands for, how is his network, etc. are the questions you should ask yourself and answer through research before meeting up for the negotiation. Understanding the opponent will give you a great advantage.


Read More