Experts have always highlighted the significance of keeping in touch with employees and letting them know of the on-goings in the company.
However, many businesses think otherwise. They have their own doubts when it comes to keeping their team members in the loop and letting them know of any updates or advancements. Some say that employees may not be able to understand while others say that it is not necessary to tell employees everything. During bad times, businesses keep employees in the dark by deciding that employees are not ready to face it immediately. The truth is the opposite. Employees will only rely on you and trust you when you are open with them. In case you withhold information from them, the silence will make them question a number of things. As a result, they will lose their faith in you. Beware silence also invites panic!
The main reason behind this is that silence breeds assumption. Every question that goes unanswered leads to assumptions that are usually negative. There are a few basic questions that every employee has including what the future of the company is, how the progress is, how the employee will benefit, and how he/she can do better to help business growth. When these questions are not answered clearly, without being asked, employees tend to assume the worst. That negativity will reflect directly on their productivity. Silence is home to panic, which causes everyone to think of the worst. The sad truth is that no one will think positively unless there is affirmative proof.
Such panic, such fear, and such misunderstanding will obviously cause your employees to lose trust on your company. Since they are now in the pessimistic mode, they will see nothing beneficial or positive. That will affect their passion and their contribution to work will decrease significantly. Do not underestimate the gravity of even your smallest actions including not replying properly to a question or ignoring a greeting from an employee. Even a small negative action can hurt your employees, in turn hurting your business.
To keep things positive, be open as much as possible. Hearing it right from the CEO or the boss is delightful. Whether it is good news or bad, share it with your employees so that they feel involved and valued. Plus, they will be prepared. There won’t be any rumors and the environment in your office will be smooth – be a great leader.
Communicating with your employees and letting them know about your company’s progress and their future in it. Silence will only make matters worse because it leads to negative assumptions. Keep it positive and be open.