Leadership requires you to fire people and we are not talking only about employees. Sometimes you have to fire clients too.
Some customers are not worth all the effort and time you put in. Some clients don’t pay as much as you’d like and others have the habit of taxing you to the limit even though they pay well. Such emotional stress can cause you to become less productive. Instead of wasting your time with them you should go ahead and fire them. Yes, we know your problem: firing customers is not easy at all.
You may be worried about a number of things such as bad publicity, ill will, and other such factors. You don’t want to end things on a bad note with anyone for sure and to keep that going you need to find better ways of firing clients.
Here are a couple of ways that you may find suitable:
Reduce Your Services
Directly firing customers or abruptly doing so is bad. That is why experts advise you to be smart and to reduce your services instead. There are many companies that use this tactic to get rid of their troublesome customers. Customers will think you always had plans of reducing the services and will choose someone else.
Increase The Charges
This is a good way to deal with the unprofitable customers. If you are working too hard for them and are not getting paid in kind it is recommended that you increase the rates. When you do this, two things may happen: the customer may stop coming to you or the customer may give in to the new prices and start paying more. No matter which way the customer goes you benefit.
Sometimes, an open discussion is all that you need to clear things up and to have healthy relationship with your customer. Talk to your customer about how much effort you are putting in and the reason why he or she is not profitable to you. When you do this, your customers will either understand you and will give in or you will part ways amicably. In no way will you have to worry about unwanted publicity and other hassle.
Firing customers may not be easy but it is important at times. You may have no other option especially when one customer is taking up most of your time and effort. Fire your customers in the right way to avoid sore relationships.
If you have troublesome customers, you don’t need to put up with them. Having said that, you shouldn’t just get rid of them without an explanation. Be strategic and think of good ways to fire them so that your reputation is not at stake.