Negotiation is not just about saying the right words in the right way. It is also about using body language to the dot.
Successful entrepreneurs let actions speak more than words, quite literally. When they are looking for ways of driving profitability or building customer relations, they look at winning over the person through body language because it is what you don’t say that impacts a person the most. The same holds true for negotiation. Let’s take a look at what you should do:
Nod To Make A Point
When you nod as/after a person speaks, it shows that you are agreeing with the person. It also shows that you are listening carefully. However, when you nod when the situation is slightly tense, it can alleviate it. Nodding while holding eye contact shows that while you agree to what the person says you are firm on your standpoint.
An open stance shows that you are at ease and are comfortable. It also relates to an open mind and that you are open to suggestions. Moreover, keeping your arms apart will stop you from fidgeting and other such distractions. If you cross your arms and legs, the speaker might think you are not interested in what he/she is saying or that you disagree. This type of body language is very important for small business sustainability.
Make Eye Contact But Don’t Overdo It
Making eye contact is important but that doesn’t mean you look straight into the speaker’s eyes throughout the discussion. Research suggests that doing so will actually hamper business relations. That’s why most successful entrepreneurs look away once in a while and focus on anything on the face but the eyes.
Watch Your Hands
We all knowingly or inadvertently use gestures when we speak. However, you shouldn’t use your hands too much. For example, pointing a finger while talking may seem all right to you but the listener may take offense because it will seem like you are confronting him! Avoid such gestures altogether.
See? You didn’t need to do a lot of talking!
Successful entrepreneurs let their body language do the talking during negotiations because actions are indeed powerful. Take measures to follow suit so that people know through your body language that you are actually listening and are open minded.